An answering service is an off-site service that helps businesses answer their calls without the expense of hiring an in-house receptionist. Generally, these services handle all calls, field requests, schedule appointments, send information to staff members and provide customer support so that you can focus on your business goals.

In a digital age, it’s important to have a reliable way for customers to reach your business. In fact, studies show that many consumers value human connections over other forms of contact. An answering service is a great option for any company looking to enhance their customer experience and increase brand loyalty.

But not all answering services are created equal. When it comes to choosing an answering service provider, there are a lot of factors that must be taken into consideration. This article will explore the different types of answering services available and how each one can benefit your business.

Depending on the type of answering service you select, your virtual receptionist will greet your callers, determine how best to assist them and then either schedule an appointment, take a message or direct the caller to someone else within your organization. Some answering services also offer callbacks and live chat options that help you meet your customers’ needs on the go, no matter where you are.

When selecting an answering service, be sure to choose one that’s licensed by the Association of TeleServices International (ATSI) and has a history of satisfied clients. You should also check the Better Business Bureau to see if any unresolved complaints have been filed against it.